FAQS

FAQ

What is your cost?

Feel free to contact us for an estimate for our team to clean your home. The price includes all cleaning supplies and equipment. Most homes can be cleaned within an hour.Smaller homes and apartments usually take less time. Contact us for details.


Do you charge more for my first visit I noticed that some of your competitors do?

We want you as a regular customer from the first cleaning. While special requests may cost a little more, we can give you an in-home estimate for free, and you can count on us not over-charging for your first visit.


Are you insured?

Yes. We are licensed, bonded and insured. We carry both liability and workman’s compensation insurance. We know that accidents do happen from time to time and we work with our customers to make sure that we repair or replace anything that might be affected.


Do your employees speak English as well as Spanish?

At least one member of our cleaning teams speaks English. Some of our staff is fluent in Spanish, but most are bilingual. We feel it’s a virtue to speak both languages here in Southern California.


How do I know if you serve in my area?

Contact us and tell us your address. Chances are good that we can assist you.


How many people will clean my home?

Our cleaning techs work in teams of two. We offer a personalize service and send the same team to your home for continuity.


How do you protect my keys?

If you choose for us to hold your key it is secured in a locked key storage device to which only Tri Maids managers have access. The key is issued to the cleaning tech on the day of your cleaning. All keys are organized in a code system and have no connection to your information or address.


How and when do I pay for my cleaning services?

We require a credit card on file to reserve your appointment. We accept Visa, MasterCard, American Express and Discover. We accept cash and checks, but do require a card to be on file. One time customers are billed after completion of the service.


What are our rates?

We offer hourly and flat rate services. Our rates are based on several factors. Call our office for a no-obligation quote over the phone.


Do I have to sign a contract?

No contracts.


What does insured mean?

Insured means that our employees carry liability coverage for personal injuries and property damage, as well as workers’ compensation insurance. Basically this means that if anything is stolen, broken or an employee is injured in your home or office we will cover the costs.


Do you offer same day service?

Based on availability. Contact us and we will try our best to accommodate you.


Do you bring your own cleaning supplies & equipment?

Yes. We provide effective & safe green cleaning products along with the necessary cleaning supplies to make your place shine. If you have specific cleaning products at your home that you would like us to use, let us know when booking your appointment.


What about the cleaning team that clean my house?

All of our employees are thoroughly screened, including criminal background checks, verify authorization to work in the US, and references. All new hires receive in-depth hands on training, and are partnered up with one of our more seasoned cleaning techs before they can work alone.


Must I be at home when you clean my house?

No, we just need a way to enter your home. About 40% of our clients provide us with a key.


Can I skip or reschedule an appointment?

We require a minimum of 24 hours advance notice, otherwise there will be a penalty fee.


How long have you been in business?

We have been cleaning homes and businesses since 2007. Over the years we have built a reputation for outstanding service at affordable prices, and we want you to be next!


Will all house cleaning visits cost the same amount?

The first house cleaning visit usually costs more than subsequent visits. On this initial visit our cleaning techs take additional cleaning steps to get the home up to our high standards. Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleanings, and these regular visits are charged as a flat fee. You will receive an estimate for both for the initial cleaning and the regular house cleanings up front.


What type of services do you offer?

We offer 4 different cleaning packages each include a detailed checklist; however all of our services are customizable to meet your individual needs.


What if I am not satisfied with my cleaning?

If for any reason you are not satisfied with your cleaning, just contact us within 48 hours of your cleaning and we will return to your home or office to re-clean whatever area is in question at no additional cost.