Terms of Service

Terms Of Service

Thank you for visiting our website. This document is our Terms of Service (i.e. “Agreement”) for our Company’s website. It is a legally binding contract between our Company, visitors, users, and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use, access this website, or reserve services through our Company.

We reserve the right to amend or change our Terms of Service at any time and by your continued use of our website and services, you are agreeing to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, Tri Maids, Inc.  may also mean “We”, “Us” or “Our”. And Customer or Client may also mean “You” or “““Your”.

  1. Cleaning Services

Tri Maids, Inc. provides professional, residential, and other cleaning services.

When scheduling your appointment, you will be asked to provide your contact information as well as select a specific cleaning service. We will also need to know the size of the home to be cleaned as well as the number of bathrooms and perhaps other items. Keep in mind that all bookings will always have a one (1) hour arrival window due to unexpected delays. Rate increases or changes will be posted on our website and/or customers will be notified by mail. 

1.1. Initial Cleaning. Will always be treated as a deep clean, ensuring a thorough treatment of your home with a minimum of 2 hours. Despite the enhanced level of service provided during this initial visit, clients will be charged at our standard rate. 

  1. Scheduling and Confirmation

2.1. Confirmation. When booking a cleaning service, you understand that it does not automatically guarantee a customer an appointment for that day and time. When booking, scheduling conflicts may occur. One of our representatives will contact you by phone with confirmation of your appointment the day before your scheduled service. 

  • For our Company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot give any guarantees. 
  • The Customer is expected to be on the premises at the time of our representative’s arrival unless previous arrangements have been made with a security code and/or key. 
  • If the Customer is unavailable, sends the crew away or the crew is locked out, you understand and agree that it will incur a $100.00 lockout fee. 

2.2. Appointment Window. Our Company permits a one (1) hour arrival window due to unforeseen events (i.e. traffic; weather; etc.) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text. 

  1. Payment

Payment for services can be made via credit or debit card, check or cash. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. To ensure sufficient funds, we will put a hold on your card in the amount of the agreed-upon service total before the scheduled cleaning.

3.1. Payment Options and Discounts. We only offer discounts for new clients with a coupon and a 2-hour minimum. All services are to be paid for on the day of service.

  • Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed regularly, and you authorize our Company to charge your credit or debit card on file. You will be charged the morning of the service. 

3.2. Financial Responsibility. You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys fees; and legal costs; for unpaid amounts on the account.

  1. Refunds

We do not offer refunds since we have established our business to provide our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event and we will schedule a re-clean of the area of complaint at no additional charge to you.

  1. Right to Refuse Service

Our Company reserves the right to refuse or discontinue service at any time and for any reason to protect our Company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons; extreme clutter; disconnected utilities, aggressive pets, feces any of type or blood. If this happens, you understand and agree that it will incur a $100.00 fee. 

5.1. Cancellation Fee. You understand that our subcontractors and agents have the option to leave the premises if the area is in an exceedingly unclean state; or if they feel intimidated, unsafe, or endangered. If our subcontractor or agent cancels a scheduled cleaning due to any of the above reasons, you understand and agree that you will be charged a $50.00 cancellation fee in addition to your regularly scheduled cleaning fee. 

  1. Cancellations

6.1. 24-Hour Notice. We require a minimum of 24-hour notice if you need to cancel or reschedule your cleaning appointment to avoid a $50.00 cancellation fee. Customers must either provide notice via email or by phone call.

6.2. Cancellation Fee. Failure to provide notice via email or phone call or failure to provide notice within 24 hours will result in a $50.00 cancellation fee that will be charged to the Customer’s credit card on file.  If the Customer cancels service in less than 24 hours, you understand and agree that you will be charged a $50.00 cancellation fee. 

6.3. Frequent Cancellations. If a booking is canceled or postponed twice, Tri Maids, Inc. reserves the right to apply a cancellation fee of $50 to the current booking. We understand that unforeseen circumstances may arise, and we strive to accommodate our clients’ needs. However, repeated cancellations or postponements can disrupt our operations and affect other clients’ schedules. Therefore, clients are encouraged to provide as much notice as possible for any changes to their appointments. This cancellation fee helps us mitigate the impact of last-minute changes and ensures fair treatment for all parties involved. By booking our services, clients agree to adhere to this cancellation policy.

6.4. Lockouts. If our Company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning; are turned away at the door; or are refused entrance for a scheduled cleaning; without notice, or the house has feces, blood or is not able to be cleaned then you understand that you will be charged a $100.00 cancellation fee which shall be charged to your card on file. 

  1. Security and Alarms

7.1. Access. By scheduling a cleaning service, you are granting our Company’s representatives and agents access to your home or premises to conduct a scheduled cleaning. 

7.2. Security Systems. If your home has a security system, please notify our Company in advance of the cleaning. The system must be in the “off” position or the alternative provides our company with instructions and code to operate the system and to provide service. Please notify us immediately if the security code changes to prevent a lockout fee. 

7.3. Keys. Tri Maids, Inc. is not responsible for any damages or theft to the client’s home if the client chooses to leave a door open or place a key under a mat or in any other unsecured location for the providers to get access.

  • Upon termination or cancellation of services, our Company shall return all customer keys in its possession within 48 hours or the next business day.
  1. Utilizing the Customer’s Equipment

If the Customer requests that we use their cleaning equipment, you understand and agree that neither our Company, owners, employees, or agents will assume or accept responsibility for the equipment or damages that may occur. You understand and agree that we are not responsible for the equipment’s upkeep and maintenance. Therefore, we will not pay or reimburse a Customer for damaged or broken equipment. In addition, if the Customer’s equipment or vacuum is inoperable at the time of our representative’s arrival for a scheduled cleaning, they will be unable to vacuum your floors and carpets unless permitted to use their own equipment.

  1. Special Cleaning Instructions

9.1. Green Cleaning Supplies. We do not use green cleaning supplies.  

9.2. Personal Cleaning Supplies. If you desire our representatives to use your personal cleaning supplies, please have the cleaning solutions and materials readily available. This will allow representatives and agents to complete the cleaning service as efficiently as possible. We do not guarantee the service is personal cleaning supplies are used. 

  1. What We Cannot Clean

Please note that we do not provide mold removal or cleaning services, nor do we provide hazardous material cleaning.  We do not clean hoarding homes or places involving bodily fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or excrement from animals or humans.

10.1. Limited Liability. Please note that neither our Company nor its owners; employees; representatives; or agents; will be liable or responsible for cleaning products and materials provided by the Customer. In addition, you agree to hold our Company, its owners, employees, representatives, or agents harmless from any and all damages; injuries; harm; accident; or loss; as a result of using the Customer’s cleaning products and materials including but not limited to; vacuums; equipment; towels; cloths; detergents; and any other cleaning agents.

10.2. Inaccessible Locations & Heavy Objects. Because of safety and liability concerns, our representatives and agents are not permitted to climb higher than a 2-step stool or work outside of the home or premises.  If you wish our representatives or agents to clean behind large appliances, furniture, artwork, or other large items, the Customer must move them. 

  1. Breakage and Loss

Our representatives and agents are professional, experienced cleaners. All of our representatives are insured and will take reasonable precautions when cleaning your home or premises. However, the chance of property damage or breakage happens. Personal property that is damaged or lost must be reported within 24 hours via phone. 

11.1. Limited Liability.  You understand and agree that our Company, its owners; employees; and agents are not responsible for damages caused by: regular wear and tear; or improper installation of an item in your home including but not limited to artwork, collectibles, or family artifacts that were not revealed during the booking process.

11.2. Instructions. Fragile goods: Artwork, Collectibles, and Family Heirlooms: These objects are expensive and irreplaceable; therefore, please identify them ahead of time. Before your scheduled cleaning, please put all items away.

  1. Non-Solicitation

You understand and agree that during the term of this Agreement and for a period of one year immediately after its termination or expiration, you acknowledge and agree not to solicit any employee, agent, independent contractor, or affiliate, of Tri Maids, Inc., nor induce any employee, agent, affiliate, or independent contractor associated with our Company to terminate or breach employment; contractual, or other relationship for the purpose of solicitation (i.e. To work directly for the customer).

  1. Modification and Assignment

The customer understands and agrees that this Agreement and their obligations herein may not be assigned, sold, assigned, transferred, or modified, without the prior written consent of an authorized representative of our Company. 

  1. Photos and Images

Tri Maids, Inc. reserves the right to capture photographs of select areas within your premises for promotional purposes on our social media platforms. These images may showcase the quality of our work and serve as testimonials for prospective clients. Rest assured, we prioritize your privacy and will only capture areas that do not compromise sensitive information or personal belongings. If you have any concerns regarding this practice, please feel free to discuss them with our team before your scheduled cleaning.

  1. Website Usage

We are providing our customers with a user-friendly platform to obtain assistance for the purpose of cleaning services. Users can visit and access our website for any legal or lawful purpose. In order to protect our intellectual property, our customers, agents, users, and visitors are prohibited from:

  • Downloading, copying, or transmitting any of our website content without our permission;
  • Using data mining or extraction software, or bots;
  • Manipulating or using framing or other navigational technology;
  • Registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any person; user; company; or anyone else for our products or services unless you have permission;
  • Using our website or its content for any purpose other than which it was intended: marketing and email campaigns;
  • Harassing; stalking; bullying; or threatening behavior towards our Company, its owners, employees, agents, customers, or users;
  • Engaging in any behavior that might violate our rights, such as our intellectual property rights; or that of our customers;
  • Impeding or interfering with our website; its’ security; or our server.
  1. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflicts of law provisions.  If any clause or paragraph in this agreement is considered unenforceable or invalid under any law or statute or made invalid by an Order of a Court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this agreement.

By booking our cleaning services, you automatically agree to adhere to all terms and conditions set forth by Tri Maids, Inc.. These terms encompass all aspects of our service provision, including but not limited to scheduling, payment, cancellation policies, and liability. It is imperative that you carefully review these terms before booking, as they govern the contractual relationship between you, the client, and Tri Maids, Inc.. If you have any questions or concerns regarding our terms and conditions, please do not hesitate to contact us for clarification before confirming your booking.

You can contact Tri Maids, Inc. at:
Email: trimaids@yahoo.com
Phone:  (626) 357-7300

© 2024 Tri Maids, Inc.